Your agreement with mmm - My Mind Matters
By accessing or using the mmm - My Mind Matters website, customer support platform, AI companion (Mindful), training resources, or any related services at https://www.mmm-my-mind-matters.co.uk/, you agree to these terms and conditions. Our platform provides confidential mental health support, including an AI-powered chat for general guidance, educational resources, and connections to trained volunteers and professionals; however, it is not a substitute for professional medical, psychiatric, or therapeutic care, and you should seek immediate help from qualified healthcare providers or emergency services (such as Samaritans on 116 123 or NHS 111) in any crisis. All conversations and personal data are handled with strict confidentiality in accordance with UK data protection laws (UK GDPR and Data Protection Act 2018), and by using our services you consent to the collection and processing of your information solely for the purpose of delivering support.
Understanding our service
It is important to understand what mmm - My Mind Matters offers. Our AI companion (Mindful), resources, and volunteer support are designed to offer empathy, guidance, and tools for mental wellbeing, but they are not a replacement for professional therapy, counselling, or medical treatment. You should always consult qualified healthcare professionals for diagnosis or ongoing care.
Confidentiality and safeguarding
We treat your conversations and data with the highest level of privacy and comply with UK data protection laws. However, we may need to break confidentiality if there is an immediate risk of serious harm to yourself or others (safeguarding duty). You are responsible for your safety; in any crisis or emergency, you agree to contact appropriate services immediately (Samaritans 116 123, NHS 111, or emergency services). Our platform is not equipped to handle such emergencies.
Unique aspects of mmm - My Mind Matters
Online-only service
All support, including AI chat, resources, volunteer sessions, and one-to-one calls, is delivered exclusively online. We do not offer in-person appointments or physical locations.
AI chat is not human
Conversations with "Mindful" are generated by artificial intelligence. While trained on evidence-based mental health practices, responses are not from a licensed therapist or counsellor.
Volunteer-supported model
Many of our human supporters are trained volunteers, not qualified mental health professionals. One-to-one sessions are peer-support style rather than clinical therapy.
Strict confidentiality with safeguarding limits
We maintain high confidentiality standards, but we will disclose information if there is a perceived risk of serious harm to yourself or others, as per our safeguarding policy.